Store Policy

Customer Care

Our refund policy covers refunds towards our workshops not attended. We get that things come up and want to be as flexible with our customers.

Workshops can be refunded, 48 hours prior to the actual class date. If you happen to not make your scheduled class date we have the potential to 1. reschedule you 2. provide you with a digital gift card for our future workshops. 

Please note****, workshop tickets purchased for attendance on a date that has passed are not eligible for a refund (you would simply be issued a gift card. 

For example, you purchased workshop tickets to attend one of our workshops on 1.10.2000 and you missed the workshop. You then reach out to us approximately 6 months or a year later for a refund. We would only have the ability to issue a gift card, to reschedule.

Our merchandise is eligible for exchange only. Gift-cards are non-transferable and must be used for either taking a workshop or towards merchandise. If you somehow loose your confirmation number/gift-card and we are not able to find your proof of purchase on our end no refund or credit will be issued.

We thank you in advance for your understanding, as we are a brick-and-mortar business.

With Gratitude,

Lot 23 Chandler Co.

Privacy & Safety

Please note that we do not directly sell or give away any of our customer's information. That we are using an e-commerce site to book our workshops we do not have absolute control over any third-party corporations maneuvering in a way to purchase customer information without consent.

As we proceed with business and notice that this is happening, please note that immediate action will follow to stop such unauthorized privacy invasion.

Workshop Policies

Workshop Policies

1. Please register in advance to guarantee open and available seats.

2. If you are ages 15 and up (Interested in a youth chandler class? email us).

3. You will pick up candles the next day or ship for a flat rate.

4. Workshop time frame - One and a half hours.

5. Capacity - 30 people

Cancellation Policy – Full refund up to 48 hours prior to your scheduled class. If you need to cancel within 48 hours of your scheduled workshop, you can reschedule your workshop via the confirmation email, or contact us via email to do so.

 

 

Please read through our policies before registering for a class: 

1) Age limitations

Unless otherwise indicated, workshops at Lot 23 Chandler Co are designed for adults ages 15 and older.  Because our candle workshops are BYOB, and involves high temperatures, are intended for adults. At most, we aim to create an adult-friendly atmosphere. 

2) Punctuality

We get it, things happen and you run late from time to time. Although we won’t give you a tardy slip for being late to class, please be aware that classes start promptly at the designated time.

 If you are going to be late*, please call the shop ahead of time and let us know, otherwise, we may begin the class without you and we don’t want to do that! 

 *If you or any members of your group are going to be over 10 minutes late, we ask that you reschedule for a later date to allow us a chance to book your open seats, together with being fair to the customers who did arrive on time.

You can easily reschedule your class via your confirmation email prior to the class start time. 

Classes typically run for 1.5 hours.

 Private Classes: If you are interested in a private group class with custom times or additional content, please contact us at lot23chandlerco@gmail.com, so we can plan your private event. 

Cancellation Policy

 For cancellations made at least 48 hours (two days) in advance, simply use the prompts within your workshop confirmation email to either reschedule your workshop or go through with a refund. 

 For cancellations made less than 48 hours (two days) in advance: You can either reschedule your workshop from within your confirmation email or contact us for a Gift card/class credit issued in the amount of class fee.

4) Changing Class Dates

In the event that something comes up and you need to change your class registration, you can easily reschedule your class via your confirmation email prior to the class start time. 

5) Candle Pick-Up

The candles you make in class will cure overnight and are ready to be picked up the day following your workshop. We, Lot23 Chandler Co will babysit your candles for one week following your candle class, so please make arrangements to pick up before the end of the week!

 

Payment Methods

- Credit / Debit Cards 
- Venmo
- Wix Payments